COVID-19 Updates

FAQs about orders and the COVID-19 virus

What's the status of my order and delivery? Can I change the address on my order?

You can track your order and deliveries from Account Page. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details.

Is it safe to receive orders?

For guidance on coronavirus, please refer to the World Health Organization website.

Is it possible to reduce contact with drivers when they deliver my orders?

Yes. all delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back.